Search
Filters

TERMS AND CONDITIONS

The following General Terms and Conditions of Sale apply to all products and orders made on www.optaristonweb.com . Purchase transactions are also regulated by Legislative Decree no. 206 of September 6, 2005.

RETURN POLICY
If for any reason, you are not satisfied with your order, you may exercise the right to return your purchased products by sending us a written notice within fourteen (14) days from the date on which you received your order with an acknowledgment receipt either

By email to: info@optaristonweb.com

or by registered mail to:
OPTARISTON WEB SRL
Via Modena 19

00184 Roma ITALY 

All shipping costs to return the purchased items shall be borne by the consumer. All items shall be returned to Optariston Web Srl within fourteen (14) days from the delivery date. The items shall be received unworn, undamaged and in the same conditions as they were shipped. They shall be sent back in their original packaging together with all labels and materials included in the package. Optariston Web reserves the right to refuse refunds in case of returned items that do not comply with our return policy. 

Refunds will be made as soon as possible and, in any case, within 30 days from the notification of your return request. Shipping costs will be deducted from the refund as well as eventual fees/duties to receive the parcel back, if any.

PRODUCTS AND PRICE 
Optariston Web is an online sunglasses and eyewear shop, which offers a huge range of products from the best brands in the eyewear industry.
All products available on the Optariston Web are new and labelled. They are all authentic and 100% original. Each frame/sunglasses is shipped directly from the official retailer and comes with its original case, cloth and warranty certificate.

PAYMENT METHOD
We accept the following payment methods:
- Credit Card (Visa, Mastercard, AMEX)
- PayPal

Online payments on www.optaristonweb.com by credit card are managed through STRIPE platform. The credit card details entered at the checkout are sent and processed by STRIPE only. Optariston Web does not have any access to credit card information. We only handle customers’ personal data (i.e. name, address, contact details, etc.) which are necessary to process and ship orders.

SHIPPING AND DELIVERY 
DHL Express Worldwide Service and UPS are the official couriers used by Optariston Web Srl.

Delivery charges are calculated on the basis of the purchased items weight and destination.

The fees to ship orders outside the European Community already include the cost for the customs declaration in compliance with Ministerial Decree no. 060788 and its successive amendments. All customs duties (duties, VAT, etc.) shall be borne by the recipient, if any.

Upon delivery, customers are required to check the conformity of the delivered product with the order before signing the acknowledgement of the receipt of the parcel.

GUARANTEE 
Optariston Web Srl guarantees the quality and authenticity of all its products.
All sunglasses and frames come with the safety and quality certificate provided by the European legislation (Legislative Decree No. 46 of 24/02/1997- Ministerial Decree No. 180 of 04/05/1998) and, where available, by the certificate of authenticity and originality of the product released by the manufacturer.

Optariston Web warrants all products against any manufacturing defect for two years from the date of purchase. In case of defect – except if any defect is the consequence of incorrect use, lack of maintenance or due care, or negligence by the customer - the warranty may be for the item replacement or repair.

COMPLAINTS 
For any problem or complaints regarding our products or our service, please don’t hesitate to contact us by email to info@optaristonweb.com. Our customer service is also available at (ph.) +39 06 90270268.

OPTARISTON WEB SRL 
Via Modena, 19 Rome (Italy)
 
Telefono: +39 06 90270268
Email: info@optaristonweb.com .